Recent Updates

Health & Safety Update

The Safety of our Guests and Staff is our Top Priority

The well-being of our guests and employees is our top priority. To that end, we are doing the following:

  • Ensuring employees are informed and following CDC & OSHA guidelines for working during COVID-19
  • Continuing to align our already stringent cleaning procedures with the latest guidance from the CDC, and implementing them with increased frequency
  • Providing hand sanitizer stations at convenient locations for guest and employee use
  • Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the hotel
  • Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates

We are excited to welcome you back to the Carousel Resort. To help us keep our guests, and our employees safe, we ask that you please:
  • Follow CDC health & safety guidelines:
    • Always keep at least 6 feet between you and others.
    • Follow proper hand washing guidelines.
    • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
  • Be courteous on walkways and allow ample space for passing and social distancing.
  • To avoid large gathering in lobby area, we kindly ask only one family member be present during the check in process. Please don’t forget to bring your ID and Credit Card for verification.
  • To speed up your check-in process, you can call 800-641-0011 on the day of your arrival and pay your remaining balance.

Amenities

Indoor / Outdoor Pools
Indoor Pool + Hot Tub

THE INDOOR POOL AND HOT TUB ARE CLOSED FROM JAN. 3rd to JAN. 28th

Outdoor Pool

CLOSED for the Season

Ice Rink

OPEN ON WEEKENDS

Fitness Center

Sunday – Saturday: 10 am - 10 pm

Game Room

Daily
10 am - 10 pm

Gift Shop
PLEASE CALL 410-524-1000
FOR HOURS OF OPERATION

Food & Beverage

Brass Ring Bistro

PLEASE CALL 410-524-1000
FOR HOURS OF OPERATION


Tsunami Bar and Grill

CLOSED FOR THE SEASON


Bamboo Lounge & Atrium Light Menu

Please note that the Atrium Light Menu ends 1 hour before closing.

PLEASE CALL 410-524-1000
FOR HOURS OF OPERATION


Reef 118

PLEASE CALL 410-524-1000
FOR HOURS OF OPERATION

View Ocean City FAQ

FAQ

What is your cancellation policy?
Hotel Rooms
For most reservations, you must cancel before 4pm three days prior to your arrival. Some reservations have a no-cancellation, no-refund policy. Please consult the information on your reservation to determine the cancellation policy.
Condos
Condos require cancellation 21 days prior to arrival.
If you have any questions regarding these policies, please give us a call at 800-641-0011.

What are your cancellation policies regarding COVID-19?
In the event of cancellation due to COVID concerns or illness, the cancellation policy will be as follows:

  • If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited.
  • A cancellation number must also be obtained in order to receive a refund (inclement weather or Illness are not valid reasons for refunds).
  • Hotel reservations require a 72-hour notice prior to check in.
  • Condos require a 21-day notice (please be aware that processing fees are nonrefundable).
  • Group Refunds are per contract.
  • Nonrefundable reservations will not be refunded if cancelled anytime after booking.

The only time exceptions can be made will be if the hotel is required to shut down the building or amenities due to Covid restrictions placed by State or Local Government.

Is smoking allowed on the balcony?
Smoking is not permitted outside of designated areas. In the interest of other guests’ comfort and health, this includes all balconies. Smoking in the room or on the balcony carries a $250 fine. For condos, this fine increases to $350.

Are masks required in the hotel?
Masks are now optional

Is there daily housekeeping?
At this time, for the safety of staff and guests, there is no daily in-room housekeeping. Removal of old items and delivery of new items can be requested by calling the front desk. We appreciate your understanding of this decision.

How rooms are being disinfected?
Rooms/condos will be cleaned and disinfected by disinfectant machine after each check out.
Rooms may not be serviced while guests are in the rooms/condos.

Service for occupied rooms and condos will be limited to the following:

  • Removal of trash/replacement of trash bags
  • Removal/replacement of towels
  • Refurnish toiletries as needed