Reopened May 15th, 2020

Please note amenities such as Ice Rink and Fitness Center will remain closed until restrictions are lifted by Maryland State.

Health & Safety Update

In accordance with the state and local government reopening guidelines, the Carousel Resort reopened May 15th.

The Safety of Our Guests & Staff is our Top Priority

The well-being of our guests and employees is our top priority. To that end, we are doing the following:

  • Ensuring employees are informed and following CDC & OSHA guidelines for working during COVID-19
  • Requiring masks and gloves for our employees in guest areas
  • Continuing to align our already stringent cleaning procedures with the latest guidance from the CDC, and implementing them with increased frequency
  • Providing hand sanitizer stations at convenient locations for guest and employee use
  • Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the hotel
  • Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates

We are excited to welcome you back to the Carousel Resort. To help us keep our guests, and our employees safe, we ask that you please:
  • Follow CDC health & safety guidelines:
    • It is highly recommended that you wear a face covering when around others in public area.
    • Always keep at least 6 feet between you and others.
    • Follow proper hand washing guidelines.
    • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
  • Be courteous on walkways and allow ample space for passing and social distancing.
  • To avoid large gathering in lobby area, we kindly ask only one family member be present during the check in process. Please don’t forget to bring your ID and Credit Card for verification.
  • To speed up your check-in process you can call 800-641-0011 on the day of your arrival and pay your remaining balance.

Amenities

Indoor / Outdoor Pools
Indoor Pool
Sunday – Saturday 10am - 9pm.

Outdoor Pool
Open weather permitting.

Ice Rink
Closed until state restrictions are lifted.

Fitness Center
Closed until restrictions are lifted.

Game Room
Open from 8am - 10pm.

Gift Shop
Open daily 8am - 8pm.

Food & Beverage
The Bistro is limited to carry-out/room service only. Tsunami Bar and Grill has outdoor seating available as well as carryout service.

Atrium Bistro Hours:

Monday-Thursday: 8am - 8pm

Friday: 8am - 10pm

Saturday: 7am - 10pm

Sunday: 7am - 8pm

Tsuanmi Patio Bar & Grill Hours:

Weather Permitting
Outdoor Dining Available. Carryout Available.

Sunday-Thursday: 11:30am - 9pm

Friday & Saturday: 11:30am - 10pm

View Ocean City FAQs

FAQs

When will the Carousel Hotel open for public?
Carousel Resort Hotel reopened May 15th, 2020.

Are you accepting reservations?
Yes, you can make a reservation here or by calling 800-641-0011.

What is your cancellation policy?
Room Cancellation Policy: 72 hours before arrival date.
Condo Cancellation Policy: 14 days for June reservations only; 21 days before arrival date otherwise.

Are masks required in the hotel?
We highly recommend wearing a face mask in public areas.

Will hotel employees be wearing masks?
Yes, all Carousel Group employees will be wearing personal protective equipment such as facial masks and gloves to ensure the safety.

How rooms are being disinfected?
All housekeeping staff will be wearing PPE and change gloves after each room/condo.
Rooms/condos will be cleaned and disinfected by disinfectant machine after each check out.
For safety purposes there will be No Daily In-Room Housekeeping Service.
Rooms may not be serviced while guests are in the rooms/condos.

Service for occupied rooms and condos will be limited to the following:

  • Removal of trash/replacement of trash bags
  • Removal/replacement of towels
  • Refurnish toiletries as needed

Will the front desk be open?
Yes, front desk will be open with 2 associates wearing PPE and located at least 6ft apart behind the plastic glass.
All guests will be asked to maintain physical distance of 6ft. by following the stickers on the floor.
To eliminate crowds in the lobby area, we ask only one person be present during the check-in process.
Please don’t forget to bring your ID and Credit Card for verification.

Is swimming pool open?
The indoor pool is open daily from 10am - 9pm. The outdoor pool is open weather permitting.

Will the Ice Rink be open?
The Ice Rink is currently closed and will reopen once state restrictions are lifted.

Can I use Fitness Center during my stay?
As of now, the Fitness Center is closed. It will reopen once state restrictions are lifted.

Can my kids use the game room?
Yes. The Game Room is open 8am - 10pm.

What are my dining options?
The Atrium Bistro is carryout only. Tsunami Bar & Grill has both outdoor dining and carryout options available.

Atrium Bistro Hours:

Monday - Thursday: 8am - 8pm

Friday: 8am - 10pm

Saturday: 7am - 10pm

Sunday: 7am - 8pm

Tsunami Patio Bar & Grill Hours:

Weather Permitting
Outdoor Dining Available. Carryout Available.

Sunday - Thursday: 11:30am - 9pm

Friday & Saturday: 11:30am - 10pm