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Group Testimonials

Tell Us About Your Experience!

 “Kim Heffner is the Bomb Digity!!, Shawn, Patrick Leary, and Bruce too!  Art of the Belly loves you guys! Kim is superb, whatever you pay her—raise her!! Your whole staff is great, give them all raises, they deserve it!  Above and beyond the call of duty”

Patti Mullens (Art of the Belly)

 “Thank you for your generous donation…Greatly appreciate your willingness to help us make this event more lovely and meaningful for (our guests).  We specifically thank the Director of Sales and Catering, and the, Banquet Manager, for all their assistance and attention to detail.  Your support and generosity to Coastal Hospice has a lasting impact on the families and friends of the former patients. For that we are most appreciative.”

Melissa Dasher (Coastal Hospice)

 “In short Danielle and all of your Hotel staff are Top Notch. You Guys should be Proud of yourselves.  All these years that we have been coming to the Carousel, all the Staff from top to bottom have been outstanding and that is why we keep coming back.”

Chuck Cahall (Junior Order of American Mechanics)

  “We have always had the BEST time at your hotel and will be back again next year. THANK YOU”

David Bowman (MD South DE Optimists International)

  “The service staff was great! They were very friendly and accommodating.  The Sales Director did a great job! She was very organized and accommodating.  The front desk and service staff were very friendly and very hospitable thank you!  We will definitely be back next year!”

Lady Crystal Weatherspoon (Tabernacle International Deliverance Church)

  “We commend Ms. Kim Heffner, Sales and Catering Manager for her professional and courteous manner.  Ms. Heffner has gone beyond the call of duty to ensure that our convention was a success.  We also commend Mr. Kevin Briddell, Food and Beverage Manager, for his professionalism and competence.   The meal was enjoyed by all that attended.  Patrick (front desk) was very courteous and helpful to our guests.  Please convey my sincere gratitude to your staff for the excellent manner in which they executed our requests”

Barbara Mitchell (MCEA)

 “(Central High Class of ’62) Expresses their sincere appreciation to the management and staff of the Carousel Hotel for helping to make our fifty year reunion a most memorable one.   Quality of food, friendliness and helpfulness of the staff, to the value for their money were some of the compliments heard.  The Sales Team carefully listened and were attentive to our needs from the very first meeting.  We congratulate all of you on a job superbly performed and thank you for creating our new impression of the Carousel Hotel we all remembered from its beginning in 1962”

Central High School Class of ‘62

 

“I cannot express how pleasurable you and the entire Carousel staff have made this daunting task. I appreciate the hard work, experience and detailed eye that you and everyone representing the Carousel have been during the long planning process. After talking to a number of other hotels in Ocean City, YOU gave me the confidence to select and book the Carousel Resort for our class reunion. Every one of the Carousel employees, managers, and associates have been nothing less than supremely professional and have made me look like a genius to my fellow classmates”

Al Guerm and Pam Guerm (Bladensburg Class of ’73-’40)

 

“I just wanted to take a moment and let you know that we really enjoyed having the Ladies’ Retreat at the Carousel.  The ladies were blessed and relaxed which was one goal.  Thank you for all your attention to our needs and making us feel so welcomed.”

Kurtis Disbrow (Church of God of Prophecy)

 

“What an amazing time we had at your facility. WOW! Everyone, and I do mean EVERYONE on your staff did an amazing job at making our people feel welcomed.”

Len Martin (United Church of God Fest of Tabernacles)

 

“The MCEA Convention would not have been a success without the exemplary service from your fine staff, namely, Ms. Kim Heffner, and Kevin Briddell (Food and Beverages), and the staff front desk services (Patrick Front Desk Manager), and Kim’s assistant (Danielle Bellante)”

 Barbara Mitchell (MCEA)

 

“Let me start off by saying that the Sales Director was awesome and I could not ask for better service. She is wonderful and did a phenomenal job fielding all of my questions!! “

Michelle Hawk (Bride)

 

“If I could toot the horn of the lady I would nick name “Slash”, Mrs. Kim Heffner. Wow, what excellent service she provides as sales representative, conference coordinator, catering manager, mistress of ceremonies, need I say more. She is an asset, as also all the other team members you have on your staff. I know no one person is an Island, but you can tell when leadership is excellent, “She makes things happen!” Awesome service and excellent support to our nations Soldiers and their Families. We love you guys a lot. Thanks”

“Collectively, we thoroughly enjoyed the conference area. The capability of versatility is what we look for in a venue and your establishment overcame ever request exceeding ever expectation.   “

“My group thoroughly enjoyed themselves and it was all because of your team of professionals and administers of Carousel hospitality. We take pleasure in knowing that Soldiers and their Families will always have advocates and supporters within the Carousel Hotel Family.”

“Kudos to Kim and her team. With the emergency that transpired during our event, there was no less support rendered thus helping us maintain and manage the continuation of our retreat experience. I thank you for all that your Carousel Family provided”

SFC James E. Morris (Army Strong Bonds)

I want to thank you for a wonderful weekend.  The best laid plans always has a few bumps in the road, but they were minor compared to the excellent food and service that we have come to know and enjoy with your establishment.  Whew!!!  Time to catch my breath and start planning for next year.”

Joyce Holland (Ladies of the Hat)

 

“Kim Heffner was extremely knowledgeable of the Carousel operations as a whole. Her personality and professionalism is second to none. Kim makes it a pleasure to deal with the Carousel and return year after year. Kim is a fabulous asset for your organization and I truly hope your organization acknowledges her superior performance.”

Dennis V. Pulket (National Guard Assoc. of Maryland)

 

“The team is a good bunch of boys that enjoyed the atrium area to “hang out” in.  Your facility is the perfect place for the team bonding that took place…Overall; it was a great experience that allowed the boys to bond on their first trip as a new team.  Thank you to your staff that helped make this a memorable time”

Betsy Milnes (Baseball Team)

 

“Danielle, I cannot thank you enough for all of your help in planning our staff’s professional development day. You truly provided amazing service. We will certainly remember this in planning future events”

Susie (OSAOL Staff)

 

“We were extremely happy with and grateful for the expert knowledge and assistance from Kim Heffner during every step of the planning of our reunion. She was prompt, courteous and respectful in responding to our endless questions and concerns. She was always willing to guide us in the right directions and keep us on track. She was honest and upfront with her clarifications, suggestions and explanations of every aspect of the planning which gave us great comfort and confidence in her opinions and abilities.

Danielle Bellante was equally competent in pulling together the activities on Friday and Saturday nights and the Sunday morning breakfast. Everything was perfect from the decorations and room set-ups to the food, and catering services. Every activity came off without a hitch. At dinner, there were seamless transitions from the hors d’oeuvres to desserts, and it was a real comfort knowing she was there and knowing that everything was taken care of. All of the committee members were able to relax, have fun and not worry about a thing—which we did.

We have had nothing but compliments from our fellow classmates, praising the success of the reunion, and we are still receiving thank-you notes, emails, and telephone calls from them. We attribute this success to the expert care and attention from Kim and Danielle.

On behalf of Central High School’s Class of 1964, we extend our sincere thanks and gratitude to Kim and Danielle for making our 50th reunion such a great success. It was such a pleasure working with both of them. They are truly experts in their fields and are definitely assets to your organization.”

Chelcie White-Leedy (Central High School Class Reunion)

“On behalf of the Atlantic Estuarine Research Society, I would like to thank you and your staff for hosting us in March. The conference was a huge success in large part to the hard work of your employees.”

Samuel J Lake (Atlantic Estuarine Research Society)

 

“The Maryland Rural Letter Carriers had a wonderful convention at the Carousel Hotel.  The Sales Department took care of all the requirements we had for the convention.   The attendees particularly enjoyed the popcorn and pretzel break we had in the afternoon on Monday.”

LuAnne Moreland (Maryland Rural Letter Carriers)

 

“ Danielle was my go- to person. She is an excellent manager, kind, attentive and professional. Everyone on your team throughout the hotel was attentive and ready to help…I was impressed with your team and the hospitality everyone exuded. Thanks you so much for your help during my event. It was my first one and I was not the timeliest! Danielle was very patient.”

Cynthia Howard (Resilience 2014 Beyond Burnout)

“The wedding coordinator Danielle worked very hard to make our day special. We didn’t hire a wedding planner and all I had to do was give Danielle the contact information for all our other vendors and she took care of everything. I also made all the centerpieces myself and Danielle and her staff put them together and made sure they were ready for the evening. Any special requests we had, including menu changes and guest accommodations, she made them happen. They do offer a food tasting and we thought the food was good. The wedding went off without a hitch and we all had a great weekend!”

Kimberly Bellan (Bride)

“Kim, thanks to everyone at the Carousel for helping us conduct another very successful Rotary Youth Leadership Conference. There were virtually no problems and when we needed anything it was provided quickly and with a smile…We enjoyed all five buffet meals and the Friday night pizza. The buffet line was always ready ahead of schedule, the food was delicious and bountiful and the staff was very attentive. Having directed summer camps for over 30 years, I know it is rare for teenagers to compliment camp/conference food but the evaluations from past RYLAs have always been very positive about the food…I have always enjoy working with you Kim (I believe this is my eighth event at the Carousel) as you are very diligent in requesting information from me in a timely manner… Thanks again for providing a great place to conduct youth events. “ Dan Tabler (Rotary Youth Leadership)

“We had a blast! Kevin was very polite anything we ask he provided for us. The staff was wonderful food was served on time. Kim was so wonderful she worked with me throughout the year .My hat is off to her. I look forward to next year.”

Paula Stewart (Stewart Party)

 

“I cannot thank you enough for what you and your staff did for this year’s Maryland Recreation and Parks Association Conference! … Thank you for your hospitality and for being so accommodating.”

Michele Potter (Maryland Recreation and Parks Association)

“The Carousel provided our group with the greatest support and respect. Particularly Kim Heffner is the absolute best in her field. Her professionalism and personality serve her and the Carousel in the highest degree of quality customer service. Thank you and your organization will be back in the fall. Ocean City has many hotels that could support our needs but Kim makes it so easy to come back and the hotel cares about it clients. Your hotel make over is a testimonial to that. Thank You.”

Dennis Pulket (The National Guard)

Ice Rink Closures

May 7th - May 17, 2017

September 9th – September 18th, 2017

October 29th – November 7th, 2017

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